Fewer Errors and Disputes
Catch order errors before they turn into credits.
Customers speak their order into the app, so it is digital from the start, and they review it before it is sent. With no phone message to type up, fewer wrong quantities and missing lines slip in. Every order from the app also carries an order number plus a date and timestamp, so when a customer pushes back on a delivery, you can pull up exactly what they sent.
Customers sign off on the order before sending
Nothing to transcribe from a call or voicemail
A record to point to when a delivery is questioned
History shows who ordered what, and when