For Food Distributors

Order Tracking Software That Saves Everyone a Call.

VoiceOrder Solutions is order tracking software built into the app your restaurant and store customers use to order by voice. Each of those orders is numbered, timestamped and trackable from placement to fulfillment. Your customer gets a confirmation, and your team knows where it stands without a call to ask.
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See how it works
VoiceOrder app ordering screen
20-30 Min

saved per app order versus calling it in

24-48 Hrs

typical setup for a distributor, no IT project

24/7

orders confirmed and logged, even when nobody is in the office

Sound Familiar?

The order came in. So why is your phone still ringing?

When orders show up by phone, voicemail and text, nobody has one record of what came in or when. So customers phone to check. Your team digs for the answer. Here's what that costs you:
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"Did you get my order?"

A chef left a voicemail at 10pm. At 7am they call again to make sure it landed, and your rep has to find it before anyone can say yes.
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"We sent that before cutoff"

The account says they ordered in time. Their order is buried in a voicemail or text, so proving the time takes digging. You squeeze it onto the truck or start your morning with an unhappy customer.
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"That's the wrong item"

They say you sent the wrong thing. If the order was called in, it's their word against your rep's notes, so you end up issuing a credit.
Both Sides of the Order

Order tracking software that keeps you and your customers informed

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For Your Customers

Purchase order tracking software that lets customers know you got it.

To your customer, it's a purchase order. To you, it's a sales order. Either way, it's one order, and both of you know it went through. So your day doesn't start with a "did you get it?" call.
Customers check every line before they send it
Confirmation comes straight back to their phone
Each order gets a number the moment it's sent
One order tracking tool: a confirmation for your accounts, a record for your office
See how to become the easiest vendor to buy from
For Your Team

Sales order tracking software that tells you who ordered, and when.

Each order sent through the app appears in VOS, marked with the account that sent it, its number and the time it was placed. When a customer or a driver asks about one, your team pulls it up on screen instead of hunting through voicemails. Your reps keep selling instead of searching.
Every account's app orders on one screen
Clear up cutoff questions with each order's send time
Answer status calls from the record, not from memory
Open the office to last night's orders, already on the order tracking platform
See order fulfillment
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On Their Phone

An order tracking app in your customers' pockets.

From an iPhone or Android device, customers talk the order through at any hour. No customer has to wait on hold or leave a message. When they send it, they get a confirmation, so a chef closing at 11pm knows the order is in without waiting for your office to open.
Works on the phones your customers already own
Orders sent and confirmed on weekends and late at night
Unfinished orders save on their own, ready to resume
Your office sees that same order on its side
Let accounts send orders without picking up the phone
Full History

Past orders saved to settle disputes.

VOS logs every order an account sends in the app, along with the time it went out. When an account questions what they asked for, you open the exact order they placed. No digging through voicemails or texts to find it.
Look back at last week or last month for any account
End a "that's not what I ordered" call by opening the order
Know what an account usually buys before your rep calls
No paper to file, since app orders are logged as they arrive
See how past orders feed your planning
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Also Built In

What else is built in, on your side and theirs.

Some of it helps your office, and some helps the people ordering from you.
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On Record From Placement

Orders from the app are on record in your admin view from the moment they're placed, and they stay in each account's history.
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Account Management

Update customer accounts in the same admin platform that holds their orders.
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Voice Ordering

Customers can talk their order into the app, and it's logged as soon as they send it.
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Confirmation Alerts

Right after ordering, the customer's phone gets a text or an in-app notice, so there's no need to call and check.
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Lines That Match Your Catalog

Each order is built from the guide you set for that account, so every line matches your catalog.
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Restaurants and Store Routes

Orders from restaurants and from the stores on your delivery routes are tracked the same way.
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Who Placed Each Order

Each order shows the account and the person who sent it, so questions go to the right place.
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Quick Start for Small Teams

It's order tracking software for small business distributors, and your office can run it without an IT team.
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Your Existing Formats

Your office gets each order by email, QuickBooks, EDI or API, whichever you use today.

See how an app order lands in your office, no call needed

In 20 minutes, see one order go from the app to the admin screen, then scroll back through an account's history.
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Simple Setup

Three steps to your first tracked order

No IT project, and the software in your office today stays as it is. Three steps, and each new app order is on file from the start.
1

You share what each account buys

Send VOS the order guide for every account. Each guide gets loaded with that account's items, your SKU numbers and your prices.
2

We set up your customers

We create each account and get your customers into the app. Most are ordering that same day.
3

App orders go on record

Your team receives each order in its usual format. It comes in confirmed, carries a timestamp and is saved to that account's history.

"I used to spend hours every week ordering food. Now it's simple, super easy, and I have free time to spend on other aspects of my restaurant."

Tony Luna | Owner-Chef, Prairie Moon
Delivery Formats

Orders go out in the formats distributors already use

Each order leaves VOS as an email with a PDF, Excel or Word file, an EDI or API feed, or a QuickBooks entry. No one has to switch software to receive it.
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Email

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PDF, Excel, Word

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QuickBooks

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EDI

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API Direct

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iOS App

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Android App

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Web Admin

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Distributor Platforms

Why VoiceOrder Solutions

Built for wholesale food orders.
Not for tracking parcels.

Most order tracking software is built to follow a package to a doorstep. You need to follow each order from when it's sent in until your team fills it. A portal has no voice ordering, and a phone order is only on record once someone keys it in. VOS pairs voice ordering with an instant confirmation.

Feature

VoiceOrder Solutions

Ordering Portal

Phone and Voicemail

Numbered, timestamped orders
Manual
Voice orders logged as they are placed
Orders captured when your office is closed
Varies
Voicemail
Mobile app for your customers
Varies
History for every account
Varies
Manual
Customer reviews the order before sending
Varies
Manual
Order stays on record through fulfillment
Varies
Manual
Leaves your order system as is
Varies
Customer gets a confirmation it went through
Alert or text
Varies
Business hours
Setup time
A day or two for most
Varies
None needed
Book a Free Demo
FAQ

Distributor questions on tracking orders in VOS

Can I keep the order system I have now?
Yes. Nothing gets swapped out. Orders still reach you by EDI, API or QuickBooks, or as an email with the order attached in PDF, Excel or Word. VOS adds a numbered, timestamped record of the app orders your customers place, on top of your current office tools.
What does the order tracking software actually show me?
Every order sent to you through VOS: which account placed it, who sent it, what was on it, when it was sent, and its unique number. Each one is confirmed before it goes out, and the record is kept in your order history.
Is VOS ecommerce order tracking software?
No. VOS tracks business-to-business food orders between a distributor and the restaurants and shops it supplies. It does not follow parcels, print shipping labels or send online shoppers a tracking link. If you need to track packages to consumers, VOS is not the right fit.
Can my customers see that their order went through?
Yes. Right after they send the order, customers get a confirmation by app or by text. Before sending, they look over each line, so they know what you received. That is the point of order tracking software: the confirmation is in hand, and nobody calls to ask.
Does VOS track shipments or delivery trucks?
No. VOS is not GPS, route or carrier tracking, and it does not predict delivery times. It tracks the order itself: when it was placed, who placed it, and that it was confirmed. Keep using your current tools for routes and drivers.
Which devices does VOS work on?
Customers use their own phones, iOS or Android. Your office uses an admin platform, where you manage accounts, look up what any customer has ordered and update what's in each guide.
Does VOS suit a smaller distributor?
Yes. It suits small and midsize distributors, independent or DSD, with no enterprise setup and no in-house IT required. Pricing is quote-based, so ask about it when you book a demo.
How quickly is VOS up and running?
Setup takes most distributors 24 to 48 hours, and no IT project is needed. You hand us each customer's guide, we set the accounts up, and most of them get an order in on day one. Tracking starts with that order.

Ready for fewer calls asking where an order stands?

Give each order from the app a number, a timestamp and a confirmation, and let the record answer the call.
Book a Free Demo