Frequently asked questions

You upload your customer order guides to the VoiceOrder Solutions admin platform. Each of your restaurant accounts gets a personalized ordering experience built around their specific products and pricing. When they place a voice order, it's automatically formatted and delivered to your sales or processing team – in whatever format you already use – with no manual re-entry required.

Not significantly. Your customers gain a faster, more accurate way to send you orders – but the relationship stays the same. Orders still go to your team, in your format, through your existing workflow. The difference is they arrive automatically and accurately instead of via phone or voicemail.

Orders can be delivered via email (PDF, Excel, or Word), EDI, API, or direct QuickBooks integration. You choose the format that works for your operation.

Yes. The VoiceOrder Solutions admin platform lets you upload and manage individual order guides for each of your customer accounts. Every customer sees only their products, at their pricing.

Most distributors are up and running within 24 to 48 hours. There's no complex implementation and no IT project required.

Yes – that's exactly who it was designed for. VoiceOrder Solutions isn't an enterprise platform with enterprise pricing. It's a focused, practical tool built for independent and mid-size distribution operations.

Yes. VoiceOrder Solutions includes built-in messaging tools that let you send text notifications and push notifications to your customer accounts – useful for promoting specials, new products, or delivery schedule changes.

Your distributor sets up your account and uploads your order guide. You download the VoiceOrder Solutions app on iOS or Android, open it when you're ready to order, and speak your order out loud – while you walk your walk-in cooler, check your prep list, or manage your kitchen. The order is captured, confirmed, and sent directly to your distributor automatically.

No – that's the point. VoiceOrder Solutions is hands-free. You can walk your cooler, take inventory, and place your order at the same time.

Your order saves automatically. Come back whenever you're ready and pick up exactly where you left off – nothing is lost.

Every order is digitized and confirmed before it's sent. You can review it before submission, and the order your distributor receives matches exactly what you placed – no guesswork, no transcription errors.

Pricing for restaurant end-users is typically managed through your distributor account. Contact your distributor or reach out to us directly and we'll point you in the right direction.

Most users save 20 to 30 minutes per order compared to phone-based ordering. For operators placing orders multiple times a week, that adds up to hours of reclaimed time each month.

Yes. VoiceOrder Solutions is available on both iOS and Android.

Yes. VoiceOrder Solutions is available 24 hours a day, 7 days a week. Place your order whenever it's convenient – your distributor receives it automatically.

Yes. VoiceOrder Solutions is API-ready and built to integrate with existing food service and distribution platforms. It's designed to add voice ordering as a native capability – extending what your platform already does rather than competing with it.

We work directly with your engineering team to connect via API. Order guides, account structures, and delivery formats are all configurable to match your platform's existing setup. Most integrations are straightforward and don't require a long implementation timeline.

No. VoiceOrder Solutions is a complementary layer – it handles the voice-powered order entry piece and passes data through to your existing systems. Platforms like SimplyDepo can offer VoiceOrder Solutions's capabilities to their distributor customers without building voice ordering from scratch.

Orders are saved as they're placed. If a connection drops, the order data is preserved and can be resumed or submitted once connectivity is restored.

Yes. VoiceOrder Solutions follows standard data privacy and security practices. You can review our full privacy policy and data privacy details on our website.

Reach out through our Contact Us page and our team will get back to you promptly. Existing customers can also access support through the admin portal.

For distributors and software platforms: book a demo and we'll walk you through the setup for your specific operation. For restaurant operators: contact your food distributor to get set up, or reach out to us directly and we'll connect you with the right person.